50% off sitewide offer is valid between 12/13/2017 12:00AM EST and 12/15/2017 11:59PM EST or while supplies last at www.ninewest.com only. Discount at checkout. Offer not valid on kids or select styles. Free Standard Shipping on all orders ends 12/15/2017 12:00PM EST. Cannot be combined with any other coupon or discount offer. May be combined with any online shipping offer. Offer not valid at Nine West stores, department stores or independent retailers. Not valid on previous purchases or for purchase of gift cards. Regular prices are offering prices and may not be based on actual sales. Some original prices may not have been in effect for the past 90 days or in all areas. Intermediate markdowns may have been taken. Not redeemable for cash or store credit. We reserve the right to terminate this offer if it becomes technically compromised in any way. Free standard shipping on all orders of $75. Shipping within the United States (excludes Alaska, Hawaii and U.S. Territories) for internet and phone orders only. Qualifying purchases amount includes merchandise only, does not include taxes, gift cards or previous purchases and must be met after any coupons or discounts are applied.
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Email
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Write to Us
Nine West Customer Service
1411 Broadway, 22nd Floor
New York, NY 10018
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By Phone
1-800-999-1877 (9AM - 10PM EST)
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For Press Inquiries
Customer Care
Order Status & Tracking
Once your order has been shipped, we’ll notify you via email. This email will include your tracking information and also allow you to check the status of your ordercheck the status of your order.
Pre-orders
Pre-ordered items are placed on "backorder" until the inventory arrives in our warehouse to ship to you. Your credit card is authorized at the time of purchase, but you won't be charged until the item(s) become available and are shipped. Expected delivery dates are indicated when you pre-order an item, but please note these dates are subject to change.
Promotion Codes
Before you use any promotion, be sure to check its terms and conditions for specific guidelines and restrictions. Most of our promotions cannot be combined with other offers or discounts and may not be valid in our Nine West retail or Outlet stores.
Current promotional pricing and offers cannot be applied to a previous purchase.
Free Shipping offers are valid on standard 5-7 business-day shipping for domestic orders placed at ninewest.com with a specified minimum purchase. These offers aren't available for shipments to AK and HI.
Domestic Shipping
  • Ninewest.com ships orders to all locations within the U.S.
  • We package and ship your order as soon as we receive credit card authorization and verification. Based on our warehouse location and your shipping address, we then determine the most efficient shipping carrier for your order. The carriers that may be used include the U.S. Postal Service (USPS) and FedEx.
  • Items ordered together may not always be shipped together. We won't charge you extra if your items are shipped separately.
  • Gift cards are shipped separately and should arrive within 5-7 business days. This option is free of charge. Expedited delivery options are subject to our normal rates and times. For immediate delivery, we recommend purchasing an e-Gift Card.
  • Deliveries are made Monday through Friday (except holidays).
Processing Times
Orders placed after 12 p.m. ET, over the weekend or on holidays will be processed on the next business day.
Once we've shipped your order, you’ll receive an email with your tracking number. Please note that it may take up to 24 hours for your tracking information to become available in the FedEx system.
U.S. Shipping Options
  • 5-7 Business Days $5*
  • 3-5 Business Days $7
  • 2 Business Days $15
  • Next Business Day $30
Free standard shipping on all orders of $75 or more.
*5-7 business-day deliveries often require the U.S. Postal Service (USPS) to make the final delivery. If USPS delivery isn't an option for you, please select another delivery method.
Domestic Order Status & Tracking
Once your order has been shipped, we’ll notify you via email. This email will include your tracking information and also allow you to check the status of your orderorder.
International Shipping
International Ship Times
You'll be given specific delivery days at the time of checkout and the shipping methods available based on your selected country.
International Shipping Cost
International shipping is calculated based on the selected shipping time, the number of items purchased, the weight of the items, and the destination country.
International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you’re purchasing and your shipping destination.
International Order Status
Return Policy
If you're not completely satisfied with your purchase, you can return any unworn or defective merchandise within 30 days for a full refund.
Returns after 30 days, and items marked FINAL SALE or AS IS will not be accepted.
Returns To Store
You may return your ninewest.com purchase(s) at an official Nine West retail store or by mail, provided the return is consistent with the return policy above.
Returns will not be accepted at Nine West Outlet locations.
NOTE: We don't accept returns for Nine West products purchased at department stores, specialty stores or websites other than www.ninewest.com
Returns by Mail
It's easy. Simply pack and seal your return securely in the item's original packaging. Properly mark your packing slip with the item(s) being returned, indicating the reason for your return, and include it in your package.
If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information:
  • Name
  • Address
  • Order Number (if available)
  • Item(s) being returned and the reason why
You have two options for shipping your item(s) back to us:
1. Use the pre-paid SmartPost shipping label included in your package or generate a new label online. Drop off at any USPS or FedEx drop-off location and we'll deduct $7.50 from your refund for postage.
2. You can also ship the package to the address below using your preferred method. We recommend saving your tracking information and requesting delivery confirmation in the event your returned package is delayed or lost in transit.
  ECommerce Returns
  1245 Forest Parkway
  West Deptford, NJ 08066-1728
NOTE: the prepaid label can only be used when you're shipping within the U.S.
For international returns, please see our International section.
Exchanges
At this time, we're unable to automatically process exchanges. To exchange an item, simply return the item you don't want and place a new order on ninewest.com.
Refunds for eligible returns are applied according to the original form of payment and/or as outlined below*.
IF YOU PAID WITHWE WILL REFUND YOU WITH
Credit CardA refund for your return will be applied to the same card.
Gift Card OnlyA refund for your return will be issued in the form of an e-Gift Card via email.
Nine Loves Rewards PassIf your rewards pass hasn't expired, a new rewards pass will be reissued and emailed to you.
Gift Card and Credit Card CombinedThe refund will be split as follows: The original amount charged to your credit card will be refunded back to the same credit card. You'll receive an e-Gift Card via e-mail for the amount taken from your Gift Card.
Nine Loves Rewards Pass and Credit Card CombinedThe refund will split as follows: The original amount charged to your credit card will be refunded back to the same card and, if your rewards pass hasn't expired, you'll receive a new Nine Loves Rewards Pass via email.
PayPal®If you return your order to our return center, you'll receive a full refund back to your PayPal® account. If you return your item to one of our retail store locations, you'll receive your refund in the form of a Gift Card; no exceptions.
Amazon PayIf you return your order to our online return center, you'll receive a full refund back to the account/card on file with which you made your purchase with Amazon. If you return your item to one of our retail store locations, you'll receive a refund in the form of a Gift Card; no exceptions.
CheckCheck. Please allow six to eight weeks to receive your refund check.
Non Company issued gift card – Visa®, MasterCard®, American Express®If you're using a bank-issued gift card, please hold on to it until you’re certain that you won't be returning the item. Your refund can only be issued back to the gift card used to make the purchase.
*NOTE: Depending on your financial institution, it can take up to 14 days to receive your refund or credit back to the original form of purchase.
Price Adjustments
We will make a one-time price adjustment for merchandise purchased at full-price which has been marked down for the first time within 14 days from the original date of purchase.
Price adjustments can't be applied to special promotions.
Please note: Our retail and outlet stores cannot process price adjustments for online orders.
We partner with Borderfree, a company that allows us to provide our international clients with the ability to shop at ninewest.com in the currency of their choice, with competitive shipping costs and delivery times.
Placing an International Order
Once you arrive at ninewest.com, click on the flag in the top navigation bar to select your shipping destination and preferred currency. Your credit card will be billed by Borderfree at the time your order leaves the U.S. and your credit card statement will read "BF*ninewest.com", as "BF" denotes the Borderfree network.
Order Status
International Ship Times
You'll be given specific delivery days at the time of checkout and the shipping methods available based on your selected country.
International Shipping Cost
International shipping is calculated based on the selected shipping time, the number of items purchased, the weight of the items, and the destination country.
International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you’re purchasing and your shipping destination.
Duty & Taxes
Duty (customs tariff) is set by the destination country's customs authorities and is determined based on a combination of the country's origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You’ll be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.
Promotions & Policies
International orders aren't eligible for:

Free Shipping
Gift Card purchases
Payment with Gift Cards
Price adjustments
Nine Loves Rewards Program
Exceptions
Some items may not be available for international shipment. In this event, international customers will be notified to remove restricted items during the checkout process.
Returns & Exchanges


Returns
If for any reason you aren't satisfied with your purchase, please contact us at customer.care@ninewest.com and we'll provide you with further instructions on where returns should be shipped and the amount you'll be refunded. You'll receive a return authorization number from our Customer Care team, as well as return instructions. We'll accept returns of unworn, unwashed or defective merchandise within 45 days of purchase. Refund amounts for returned items will be credited to you by our worldwide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You'll be responsible for return shipping charges. Please note: We can't accept a return without a return authorization number.
Exchanges
We currently can't accept exchanges for internationally shipped orders. If you aren't happy with the size or style you received, simply follow the returns process above and place a new order for the item that you wish to receive.
Gift Cards & e-Gift Cards
Gift Cards and e-Gift Cards are the perfect one-size-fits-all gift. Available in multiple denominations, their value is not taxed, and they can be mailed directly to you or the recipient of your choice. They can also be redeemed online and in retail and outlet stores.
Please note that once a Gift Card or e-Gift card is sent, it cannot be canceled. They are also non-returnable.
Size Guide

Women

Girls

Babies

need more help?
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Email
_______
Write to Us
Nine West Customer Service
1411 Broadway, 22nd Floor
New York, NY 10018
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By Phone
1-800-999-1877 (9AM - 10PM EST)
_______
For Press Inquiries
Close
Size Guide

Women

Girls

Babies

Shipping

Nine West is only able to ship within the Continental United States, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands or other territories, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses.

Please note (for US shipments only):
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.

If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.

When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears.

Shipping Options
5-7 business days
$5
3-5 business days
$7
2 business days
$15
Next business day
$30

5-7 business day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another delivery method.

Shipments will be processed the same day that the order is placed if credit card authorization is approved and it is received and authorized by noon EST.

Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.

Deliveries are made Monday through Friday (except holidays).

Express deliveries must have signature for release.

Gift certificates are shipped separately and should arrive within 5-7 business days. If you need to express ship a gift certificate, please contact Customer Service.

Taxes will be calculated once your shipping information is entered in checkout.