We hope that you are happy with the items you have selected. We will be happy to exchange/return unworn merchandise within 30 days of the delivery date. Please return footwear in the original shoe box and return all other items with the original tags and tickets attached.

For returns made with a packing slip you will receive a refund for the purchase price in the original form of payment. If you do not have your packing slip, please contact us at (800) 999-1877 and we will be happy to assist you in obtaining one.

We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will insure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail. We are not responsible for any items lost in shipping.

Shipping and handling charges and sales tax on shipping are not refundable. Please note that Department Stores can not assist you with your web return.

Any Nine West specialty store will gladly assist you in exchanging/returning unworn merchandise within 30 days of the delivery date. Please note that Department Stores cannot assist you with your web return. You can visit our store locator for the location of the Nine West specialty store nearest you. Please bring the packing slip with you when making an exchange or return and you will receive a refund for the purchase price indicated on the front of the slip, in the original form of payment. If you received the item as a gift, in which case price information is not indicated on the front of the slip, please contact our Customer Relations department at (800) 999-1877 or click here to email us to ensure you receive proper reimbursement. Without the packing slip, you will receive a merchandise certificate for the current value of the merchandise.

If you choose to return your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.

Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card.

Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.

These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).

Please allow two weeks for your return to be processed.
A credit should appear on your account within two billing cycles.

Mail your return to:
ninewest.com
1245 Forest Parkway
West Deptford, NJ 08066