If you're not completely satisfied with your purchase, you can return any unworn or defective merchandise within 30 days for a full refund. Returns after 30 days, and items marked FINAL SALE or AS IS will not be accepted.
You may return your NineWest.com purchase(s) at an official Nine West retail store or outlet store, or by mail, provided the return is consistent with the return policy above.
NOTE: We don't accept returns for Nine West products purchased at department stores, specialty stores or websites other than www.ninewest.com
- You can return your online purchase to your local Nine West retail or outlet store location.
- To find a store nearest you, visit our Store Locator.
NOTE: No returns will be accepted at the Nine West outlet location below:
5709-60 Richmond Rd
Williamsburg, VA 23188
Online purchases can be returned by mail. In-store purchases will not be accepted for return to the online store.
- Pack and seal your return securely in the item's original packaging.
- Properly mark your packing slip with the item(s) being returned, indicating the reason for your return, and include it in your package.
- If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information:
- Order Number (if available)
- Item(s) being returned and the reason why
You have two options for return shipping:
A.  Use the pre-paid USPS shipping label included in your package or generate a new label online. Ship using your local Post Office and we'll deduct $7.50 from your refund for postage. Write down your return tracking number in case the return is delayed or lost in transit.
B.  Ship the package to the address below using your preferred method. We suggest delivery confirmation for tracking to resolve any issues of delayed returns or lost packages. Please retain your return tracking number.
1245 Forest Parkway
West Deptford, NJ 08066-1728
NOTE: the prepaid label can only be used when shipping within the U.S.
Refunds for eligible returns are applied according to the original form of payment. Below are the details for refunds by payment method.
|IF YOU PAID WITH||WE'LL REFUND YOU WITH|
|Credit Card||A refund for your return will be applied to the same card.|
|PayPal®||If you return your order to our return center, you'll receive a full refund back to your PayPal® account. If you return your item to one of our retail or outlet store locations, you'll receive a Gift Card; no exceptions.|
|Gift Card Only||A refund for your return will be issued in the form of an e-Gift Card via email.|
|9WLOVES Rewards Pass||If your Rewards Pass hasn't expired, a new Rewards Pass will be reissued and emailed to you.|
|PayPal®||If you return your order to our return center, you'll receive a full refund back to your PayPal® account. If you return your item to one of our retail store locations, you'll receive your refund in the form of a Gift Card; no exceptions.|
|AmazonPay||If you return your order to our online return center, you will receive a full refund back to the account/card on file with which you made your purchase with Amazon. If you return your item to one of our retail store locations, you'll receive a refund in the form of a Gift Card; no exceptions.|
|Gift Card and Credit Card Combined||The refund will be split as follows: The original amount charged to your credit card will be refunded back to the same credit card. You'll receive an e-Gift Card via email for the amount taken from your Gift Card.|
|9WLOVES Rewards Pass and Credit Card Combined||The refund will split as follows: The original amount charged to your credit card will be refunded back to the same card and, if your Rewards Pass hasn't expired, you'll receive a new 9WLOVES Loves Rewards Pass via email.|
|Check||Please allow six to eight weeks to receive your refund check.|
|Non company-issued gift card – Visa®, MasterCard®, American Express®||If you're using a bank-issued gift card, please hold on to it until you’re certain that you won't be returning the item. Your refund can only be issued back to the gift card used to make the purchase.|
Exchanges would require that you return your existing item and place a new order with us by phone: 800-999-1877. We'll do our best to ensure you're able to place an order for the item you want, as well as price-match your original order.
- Free return shipping on the unwanted item and free shipping on your new order will be given to you when we process the exchange.
- As soon as we receive and process your returned item, you'll be refunded the purchase amount to the original method of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.