|5-7 Business Days||3-5 Business Days||2 Business Days||Next Business Day|
- Order Number (if available)
- Item(s) being returned and the reason why
|If you paid with||We will refund you with|
|Credit Card||A refund for your return will be applied to the same card|
|Gift Card Only||A refund for your return will be issued in the form of an e-Gift Card via email.|
|9W Reward Voucher||If your voucher hasn't expired, a new voucher will be reissued and emailed to you.|
|Gift Card and Credit Card Combined||The refund will be split as follows: The original amount charged to your credit card will be refunded back to the same credit card. You'll receive an e-Gift Card via e-mail for the amount taken from your Gift Card.|
|9W Rewards Voucher and Credit Card Combined||The refund will split as follows: The original amount charged to your credit card will be refunded back to the same card and, if your voucher hasn't expired, you'll receive a new 9W Rewards Loves voucher via email.|
|PayPal®||If you return your order to our return center, you'll receive a full refund back to your PayPal® account. If you return your item to one of our retail store locations, you'll receive your refund in the form of a Gift Card; no exceptions.|
|AmazonPay||If you return your order to our online return center, you will receive a full refund back to the account/card on file with which you made your purchase with Amazon. If you return your item to one of our retail store locations, you'll receive a refund in the form of a Gift Card; no exceptions.|
|Check||Check. Please allow six to eight weeks to receive your refund check.|
|Non Company issued gift card- visa, mastercard, Amex||If you're using a bank-issued gift card, please hold on to it until you’re certain that you won't be returning the item. Your refund can only be issued back to the gift card used to make the purchase.|
- Free return shipping on the unwanted item and free shipping on your new order will be given to you when we process the exchange.
- As soon as we receive and process your returned item, you'll be refunded the purchase amount to the original method of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.