FAQs
SIGN UP/ABOUT THE PROGRAM
1. What is the Nine Loves Rewards Program?
Nine Loves Rewards is a program that rewards you for your shopping at Nine West specialty retail stores and online at ninewest.com. Every time you make a purchase you earn points to receive rewards toward more Nine West purchases. As a member you will also get exclusive member only promotions. There is no cost to join, no cards to carry or membership numbers to remember! Click here to join.

2. How can I sign up?
You can sign up at any Nine West specialty retail store, online at www.ninewest.com/nineloves, or through Nine West Customer Service at (800)–999–1877. You have to be at least 18 years old to join and participate in the program. All you have to provide is your name, email address and zip code to join the program. Your e-mail address will be your primary identification as a program member and you must use it every time you make a purchase at a Nine West specialty retail store or on ninewest.com to ensure your points are properly credited to your account.

3. Why should I register online?
Creating your online profile is the easiest way to check your point and reward status and other program benefits. Registering online ensures that you get credited for your points and makes you eligible for additional exclusive benefits.
Shipping

Nine West is only able to ship within the Continental United States, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands or other territories, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses.

Please note (for US shipments only):
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.

If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.

When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears.

Shipping Options
5-7 business days
$5
3-5 business days
$7
2 business days
$15
Next business day
$30

5-7 business day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another delivery method.

Shipments will be processed the same day that the order is placed if credit card authorization is approved and it is received and authorized by noon EST.

Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.

Deliveries are made Monday through Friday (except holidays).

Express deliveries must have signature for release.

Gift certificates are shipped separately and should arrive within 5-7 business days. If you need to express ship a gift certificate, please contact Customer Service.

Taxes will be calculated once your shipping information is entered in checkout.