*This offer is valid between 2/21/2018 12:00AM EST and 2/25/2018 11:59PM EST while supplies last at www.ninewest.com. Pre-Order, Kids, Core, and 40th Anniversary Capsule Collection are excluded from this offer. Core style/color exclusions are Abay, Dempsey, Fifth, Handjive, Kristal, Leisa, Mana, Meredith, Pruce, Soho, Speakup, Tatiana and Onlee in colors black leather, black patent leather, natural leather, taupe leather and nude leather. 40th Anniversary Capsule Collection exclusions are Lisana, Churen, Acciola, Monika, Kendra, Kimmy, Lexine, Gabelle, Faith, Millie in all colors. FINAL SALE items cannot be returned or exchanged. Discount applied at checkout. Cannot be combined with any other coupon or discount offer. May be combined with any online shipping offer. Offer not valid at Nine West retail stores, other websites, department stores or independent retailers. Not valid on previous purchases or for purchase of gift cards. Regular prices are offering prices and may not be based on actual sales. Some original prices may not have been in effect for the past 90 days or in all areas. Intermediate markdowns may have been taken. Not redeemable for cash or store credit. We reserve the right to terminate this offer if it becomes technically compromised in any way. Free Shipping on orders of $75 or more offer is valid for 5-7 business day shipping within the United States (excludes Alaska, Hawaii and U.S. Territories) for internet and phone orders only. Qualifying purchases amount includes merchandise only, does not include taxes, gift cards or previous purchases and must be met after any coupons or discounts are applied. **Nine Loves members receive free shipping on all orders offer is valid for 5-7 business day shipping within the United States (excludes Alaska, Hawaii and U.S. Territories) for internet and phone orders only. Qualifying purchases amount includes merchandise only, does not include taxes, gift cards or previous purchases and must be met after any coupons or discounts are applied.
We partner with Borderfree, a company that allows us to provide our international clients with the ability to shop at ninewest.com in the currency of their choice, with competitive shipping costs and delivery times.
Placing an International Order
Once you arrive at ninewest.com, click on the flag in the top navigation bar to select your shipping destination and preferred currency. Your credit card will be billed by Borderfree at the time your order leaves the U.S. and your credit card statement will read "BF*ninewest.com", as "BF" denotes the Borderfree network.
Order Status
International Ship Times
You'll be given specific delivery days at the time of checkout and the shipping methods available based on your selected country.
International Shipping Cost
International shipping is calculated based on the selected shipping time, the number of items purchased, the weight of the items, and the destination country.
International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you’re purchasing and your shipping destination.
International Billing/USA Shipping
Currently, we're unable to process online orders with non-USA billing addresses. If you're shipping anywhere within the USA, please call us at 800-999-1877 (within the USA) or 512-233-5400 (outside the USA) to place your order via phone.
Duty & Taxes
Duty (customs tariff) is set by the destination country's customs authorities and is determined based on a combination of the country's origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You’ll be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.
Promotions & Policies
International orders aren't eligible for:

Free Shipping
Gift Card purchases
Payment with Gift Cards
Price adjustments
Nine Loves Rewards Program
Exceptions
Some items may not be available for international shipment. In this event, international customers will be notified to remove restricted items during the checkout process.
Returns & Exchanges


Returns
If for any reason you aren't satisfied with your purchase, please contact us at customer.care@ninewest.com and we'll provide you with further instructions on where returns should be shipped and the amount you'll be refunded. You'll receive a return authorization number from our Customer Care team, as well as return instructions. We'll accept returns of unworn, unwashed or defective merchandise within 45 days of purchase. Refund amounts for returned items will be credited to you by our worldwide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You'll be responsible for return shipping charges. Please note: We can't accept a return without a return authorization number.
Exchanges
We currently can't accept exchanges for internationally shipped orders. If you aren't happy with the size or style you received, simply follow the returns process above and place a new order for the item that you wish to receive.
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Size Guide

Women

Girls

Babies

Shipping

Nine West is only able to ship within the Continental United States, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands or other territories, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses.

Please note (for US shipments only):
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.

If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.

When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears.

Shipping Options
5-7 business days
$5
3-5 business days
$7
2 business days
$15
Next business day
$30

5-7 business day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another delivery method.

Shipments will be processed the same day that the order is placed if credit card authorization is approved and it is received and authorized by noon EST.

Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.

Deliveries are made Monday through Friday (except holidays).

Express deliveries must have signature for release.

Gift certificates are shipped separately and should arrive within 5-7 business days. If you need to express ship a gift certificate, please contact Customer Service.

Taxes will be calculated once your shipping information is entered in checkout.