To track an individual order enter the order number and submit:
Please note:
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.
If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.
To view your order history click here.
All orders are shipped via UPS. When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears on the UPS website.
If you need further assistance contact Customer Service.
| Standard (7-10 business days) | 3-Day | Overnight | |
|---|---|---|---|
| Up to $75 | $7 | $13 | $27 |
| $75.01 and up | $10 | $16 | $30 |
- Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.
- Deliveries are made Monday through Friday (except holidays).
- Delivery is within the US only.
- Express deliveries must have signature for release.
- Orders to Alaska and Hawaii must ship express and require an additional $3.00 fee plus the additional express shipping and handling fee.
- Gift certificates are shipped separately and should arrive within 7 - 10 business days. If you need to express ship a gift certificate, please contact Customer Service.
At this time, we are only able to fulfill orders within the United States. If your billing information has a foreign address but you are shipping to an address within the US, we will be able to fulfill your order. To avoid a delay in the address verification process, please phone, fax or mail your order. To locate a store that sells Ninewest merchandise outside of the US, click on our store locator and select the country you are interested in.
