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2016’s Biggest Sale, Extra 40% off event valid between 12/07/2016 12:00 AM EST and 12/12/2016 11:59 PM EST or while supplies last at www.ninewest.com only. Cannot be combined with any other coupon or discount offer. May be combined with any online shipping offer. Discount at checkout. Offer not valid at Nine West stores, department stores or independent retailers. Not valid on previous purchases or for purchase of gift cards. Regular prices are offering prices and may not be based on actual sales. Some original prices may not have been in effect for the past 90 days or in all areas. Intermediate markdowns may have been taken. Not redeemable for cash or store credit. We reserve the right to terminate this offer if it becomes technically compromised in any way.
Easy Online Returns and Exchanges

We hope that you are happy with the items you have selected. We will be happy to exchange/return unworn or defective merchandise within 30 days of original purchase date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked “as is” or “final sale” cannot be returned/exchanged.

For returns made with a packing slip you will receive a refund for the purchase price in the original form of payment. If you do not have your packing slip, please contact us at (800) 999-1877 and we will be happy to assist you in obtaining one.

We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will insure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail. We are not responsible for any items lost in shipping.

Shipping and handling charges and sales tax on shipping are not refundable. Please note that Department Stores can not assist you with your Nine West Specialty Store or Nine West online return.

Returning by Mail:

Mail your online return using the pre-paid UPS shipping label you can create by clicking here and we'll simply deduct a flat fee of $x from your order refund for return postage. If you decide not to use the pre-paid label, the $x fee will not be charged. When using another shipping method, please be sure to send to the following address:

ninewest.com
1245 Forest Parkway
West Deptford, NJ 08066

Simply click here to create your own pre-paid UPS return shipping label.
Follow the below instructions to package your return and mail it back to us:

  1. Circle the item(s) that you are returning and note the quantity and return reason code(s) for each item on your invoice.
  2. Pack and seal your return securely, in the original package if possible, and include the completed invoice.
  3. Create your UPS return shipping label.
  4. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
  5. Take the package to your nearest UPS drop off location.

Shipping and handling charges and sales tax on shipping are not refundable.
If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items after following steps 1 and 2 above.

ninewest.com
1245 Forest Parkway
West Deptford, NJ 08066

Exchange by Mail:

If you choose to return your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you.

Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card.

Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.

These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).

Please allow two weeks for your return to be processed.

A credit should appear on your account within two billing cycles.

Mail your return to:
ninewest.com
1245 Forest Parkway
West Deptford, NJ 08066

Easy Store Returns and Exchanges
You can visit our store locator for the location of the Nine West specialty store nearest you.
General Return/Exchange Policy

Any Nine West specialty store will gladly assist you in exchanging/returning unworn or defective merchandise within 30 days of original purchase date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked “as is” or “final sale” cannot be returned/exchanged.

Nine West Specialty Retail locations will accept only returns/exchanges of merchandise purchased at a Nine West Specialty Retail store or online at ninewest.com. Nine West Specialty Retail locations will not accept returns/exchanges of merchandise purchased at a Nine West Outlet store. Merchandise purchased at Nine West Specialty Retail locations cannot be returned to a Nine West Outlet store.

Please note that Department Stores can not assist you with your Nine West Specialty Store or Nine West online return.

Returns With Original Receipt
Full refunds will be made in the form of original payment for the price paid. Refunds for purchases paid by check will be made after 5 or more business days from the original purchase date. The refund will be in cash if the store's minimum daily currency requirements can be met; otherwise we reserve the right to issue a refund in the form of a check. Accommodations will be made by means of an exchange or merchandise credit for gift card purchases.
Returns Without Original Receipt
Refunds will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price.
Returns That Were Part of a Multiple Item or Minimum Purchase Promotion
If, after the return, the balance remaining on the original purchase no longer meets the initial requirements of the promotion, the promotional discount will be forfeited and the refund will be adjusted accordingly.
Purchases Made With a Merchandise Credit
Refunds $20.00 and under will be issued in the form of cash. Refunds over $20.00 will be issued in the form of a merchandise credit.
Check Acceptance Policy
Personal checks must be pre-printed with your name and written for the exact amount of your purchase. The maximum fee allowed by law will be applied on all returned checks.
Government Issued Photo ID
A government issued photo ID will be required for purchases made with travelers cheque, personal check or merchandise credit, cash and check returns and returns/exchanges without original receipt.
Price Adjustments
A one-time price adjustment may be made within 14 days of retail purchase or delivery date with the original receipt.