Extra 30% off Sale offer is valid between 6/25/2017 12:00AM EST and 6/26/2017 11:59PM EST or while supplies last at www.ninewest.com only. Discount at checkout. Additional 30% off is valid on sale product only. Offer not valid on pre-order styles. Cannot be combined with any other coupon or discount offer. May be combined with any online shipping offer. Offer not valid at Nine West stores, department stores or independent retailers. Not valid on previous purchases or for purchase of gift cards. Regular prices are offering prices and may not be based on actual sales. Some original prices may not have been in effect for the past 90 days or in all areas. Intermediate markdowns may have been taken. Not redeemable for cash or store credit. We reserve the right to terminate this offer if it becomes technically compromised in any way. Free standard shipping on all orders of $75. Shipping within the United States (excludes Alaska, Hawaii and U.S. Territories) for internet and phone orders only. Qualifying purchases amount includes merchandise only, does not include taxes, gift cards or previous purchases and must be met after any coupons or discounts are applied.
RETURNS
RETURN POLICY

If you're not completely satisfied with your purchase, you can return any unworn or defective merchandise within 30 days for a full refund. Returns after 30 days, and items marked FINAL SALE or AS IS will not be accepted.

You may return your NineWest.com purchase(s) at an official Nine West retail store or by mail, provided the return is consistent with the return policy above.

NOTE: We don't accept returns for Nine West products purchased at department stores, specialty stores or websites other than www.ninewest.com

RETURNS TO STORE
  • You can return your online purchase to your local Nine West retail location.
  • To find a store nearest you, visit our Store Locator.

NOTE: Returns will NOT be accepted at the Nine West outlet locations.


RETURNS BY MAIL

Online purchases can be returned by mail. In-store purchases will not be accepted for return to the online store.


Instructions:


  • Pack and seal your return securely in the item's original packaging.
  • Properly mark your packing slip with the item(s) being returned, indicating the reason for your return, and include it in your package.
  • If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information:
    • Name
    • Address
    • Order Number (if available)
    • Item(s) being returned and the reason why

You have two options for return shipping:


A.  Use the pre-paid USPS shipping label included in your package or generate a new label online. Ship using your local Post Office and we'll deduct $7.50 from your refund for postage. Write down your return tracking number in case the return is delayed or lost in transit.

B.  Ship the package to the address below using your preferred method. We suggest delivery confirmation for tracking to resolve any issues of delayed returns or lost packages. Please retain your return tracking number.


E-Commerce Returns
1245 Forest Parkway
West Deptford, NJ 08066-1728

NOTE: the prepaid label can only be used when shipping within the U.S.

INTERNATIONAL RETURNS
REFUNDS & CREDITS

Refunds for eligible returns are applied according to the original form of payment. Below are the details for refunds by payment method.

IF YOU PAID WITH WE'LL REFUND YOU WITH
Credit Card A refund for your return will be applied to the same card.
PayPal® If you return your order to our return center, you'll receive a full refund back to your PayPal® account. If you return your item to one of our retail or outlet store locations, you'll receive a Gift Card; no exceptions.
Gift Card Only A refund for your return will be issued in the form of an e-Gift Card via email.
9WLOVES Rewards Pass If your Rewards Pass hasn't expired, a new Rewards Pass will be reissued and emailed to you.
PayPal® If you return your order to our return center, you'll receive a full refund back to your PayPal® account. If you return your item to one of our retail store locations, you'll receive your refund in the form of a Gift Card; no exceptions.
AmazonPay If you return your order to our online return center, you will receive a full refund back to the account/card on file with which you made your purchase with Amazon. If you return your item to one of our retail store locations, you'll receive a refund in the form of a Gift Card; no exceptions.
Gift Card and Credit Card Combined The refund will be split as follows: The original amount charged to your credit card will be refunded back to the same credit card. You'll receive an e-Gift Card via email for the amount taken from your Gift Card.
9WLOVES Rewards Pass and Credit Card Combined The refund will split as follows: The original amount charged to your credit card will be refunded back to the same card and, if your Rewards Pass hasn't expired, you'll receive a new 9WLOVES Loves Rewards Pass via email.
Check Please allow six to eight weeks to receive your refund check.
Non company-issued gift card – Visa®, MasterCard®, American Express® If you're using a bank-issued gift card, please hold on to it until you’re certain that you won't be returning the item. Your refund can only be issued back to the gift card used to make the purchase.
EXCHANGES

Exchanges would require that you return your existing item and place a new order with us by phone: 800-999-1877. We'll do our best to ensure you're able to place an order for the item you want, as well as price-match your original order.

  • Free return shipping on the unwanted item and free shipping on your new order will be given to you when we process the exchange.
  • As soon as we receive and process your returned item, you'll be refunded the purchase amount to the original method of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Shipping

Nine West is only able to ship within the Continental United States, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands or other territories, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses.

Please note (for US shipments only):
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.

If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.

When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears.

Shipping Options
5-7 business days
$5
3-5 business days
$7
2 business days
$15
Next business day
$30

5-7 business day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another delivery method.

Shipments will be processed the same day that the order is placed if credit card authorization is approved and it is received and authorized by noon EST.

Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.

Deliveries are made Monday through Friday (except holidays).

Express deliveries must have signature for release.

Gift certificates are shipped separately and should arrive within 5-7 business days. If you need to express ship a gift certificate, please contact Customer Service.

Taxes will be calculated once your shipping information is entered in checkout.