We hope that you absolutely love the item(s) you purchased from us. If not, we’ll be happy to take any unworn or defective merchandise within 30 days of delivery date. Returns or exchanges after 30 days and items marked FINAL SALE or AS IS will not be accepted. For purchases made at Ninewest.com between November 14th and January 1st, our return policy time period is extended to January 31st. Enjoy the holiday and shop with confidence!
- Please return merchandise in the original box and with all tickets attached. If you do not have the original packaging, please package merchandise securely to avoid damage.
- You must provide a copy of your packing slip within your package to ensure you get properly credited for your return. If you don’t have one, please contact us for one.
- Credits are issued back to the original form of payment only.
- If you paid by check, you will receive your credit in the form of a bank check which will take approximately 6-8 weeks.
- Shipping charges and sales tax on shipping are not refundable.
- If you use one of the pre-paid labels we provide, $7.50 will be deducted from your return.
- ShopRunner returns MUST be requested directly through your ShopRunner account to ensure you do not get charged for return processing.
- International returns must be pre-authorized prior to returning. Please contact us for a pre-authorization approval and instructions for returning.
- Properly mark your packing slip with the item being returned and the reason for your return. Your packing slip is the receipt that was included in your original shipment. Please contact us if you need a copy of your packing slip.
- Pack and seal your return securely, in the original carton and packaging, and include the packing slip. If you do not have original packaging, please package merchandise securely to avoid damage.
- You have 3 options for shipping your item back to us:
- Mail your return using the pre-paid shipping label located in your package. If you use this label, we will deduct $7.50 from your order refund for return postage.
- Generate a pre-paid shipping label by clicking here. If you use this label, we will deduct $7.50 from your order refund for return postage
- Pick your own shipping method. We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail. Please ship to:
1245 Forest Parkway
West Deptford, NJ 08066
- If you use a pre-paid label that we provide, please be sure to retain the tracking number in the event the package is lost. When the package is ready to be mailed back to us, you can take the package to your nearest U.S.Postal Service drop-off location.
Please allow two weeks for your return to be processed. You will receive an email notification when your return has been processed.
|If the original order was paid by...||We will refund you...|
|A credit card||Refund your purchase amount to that same card.|
|A gift card||Refund your purchase amount to an electronic gift card which will be emailed to you.|
|Rewards Voucher||If the voucher has not expired you will receive a new voucher emailed to you.|
|Coupons & Promotions||You will only be refunded the amount you paid for an item. Coupons and promotions cannot be reissued for a new order. If you would like to return an item and order the same item in a different color or size and it is within the return policy guidelines, we can honor the initial price you paid on your new order. You will need to contact us in order for us to do so.
Refunds include the taxes, but not shipping, originally paid on the item being returned. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
|Notes||If you pay using both a gift card and a credit card, and later decide to return your purchase, the amounts are credited differently depending on whether you return all or part of the original purchase total. For example, if you split a $100 total between a gift card and a credit card, we would refund half the return to the credit card, and half to a new gift card we would send you. But if you returned only one item with a cost of $60, we would refund $50 of that to your credit card and $10 to a new gift card. And if you returned the $40 item, the entire refund would go to the credit card.|
You can visit our store locator for the location of the Nine West Specialty Retail store nearest you.
Unworn or defective merchandise may be returned/exchanged within 30 days of original purchase date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked "as is" or "final sale" cannot be returned/exchanged. For purchases made between November 14th and December 24th, our return policy time period is extended to January 31st. All returns/exchanges will need to be accompanied by a receipt or gift receipt. Enjoy the holiday and shop with confidence!
Nine West Specialty Retail locations will accept only returns/exchanges of merchandise purchased at a Nine West Specialty Retail store or online at ninewest.com. Nine West Specialty Retail locations will not accept returns/exchanges of merchandise purchased at a Nine West Outlet store. Merchandise purchased at Nine West Specialty Retail locations or online at ninewest.com cannot be returned to a Nine West Outlet store.
Please note that Department Stores cannot assist you with your Nine West Specialty Retail store or Nine West online return. Nine West merchandise purchased from other retailers, including Department Stores, must be returned to the store from which it was originally purchased an is subject to the return policy of the originating retailer.
Refunds will be made in the form of original payment for the price paid. Refunds for purchases paid by check will be made after 5 or more business days from the original purchase date. The refund will be in cash if the store's minimum daily currency requirements can be met; otherwise we reserve the right to issue a refund in the form of a check. Accommodations will be made by means of an exchange or merchandise credit for gift card purchases.
Refunds will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price.
If, after the return, the balance remaining on the original purchase no longer meets the initial requirements of the promotion, the promotional discount will be forfeited and the refund will be adjusted accordingly.
Refunds $20.00 and under will be issued in the form of cash. Refunds over $20.00 will be issued in the form of a merchandise credit.
Personal checks must be pre-printed with your name and written for the exact amount of your purchase. The maximum fee allowed by law will be applied on all returned checks.
A government issued photo ID will be required for purchases made with travelers check, personal check or merchandise credit, cash and check returns and returns/exchanges without original receipt.
A one-time price adjustment may be made within 14 days of original purchase date with the original receipt.