CUSTOMER SERVICE
Create your return shipping label
Simply enter your return address below and click the "Create Return Label" button to create your shipping label.
EASY RETURNS
Returns will be accepted 30 days from the date of shipment.
When printing a pre-paid return label, enter the first 8 digits of your alphanumeric order number- example E1234567. If using our Pre-paid return label, we will simply deduct $7.50 from your refund amount. Depending on your financial institution, it can take up to 14 days to receive your refund or credit back to the original form of purchase. For all other questions, please click here to visit our Frequently Asked Questions page.
CREATE YOUR RETURN SHIPPING LABEL
Simply enter your return address below and click the "Create Return Label" button to create your shipping label.
First Name*
Last Name*
Address Line 1*
City*
State*
Zip Code*
Order Number*
Phone Number*
CONTACT US
LIVE CHAT
hours 9am - 10pm EST
EMAIL
customer_relations@ninewest.com
WRITE TO US
Nine West Customer Service
1411 Broadway, 20th Floor
New York, NY 10018
BY PHONE
1-800-999-1877
9AM - 10PM EST
FOR PRESS INQUIRIES
pressinquiries@ninewest.com
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Shipping

Nine West is only able to ship within the Continental United States, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands or other territories, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses.

Please note (for US shipments only):
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.

If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.

When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears.

Shipping Options
5-7 business days
$5
3-5 business days
$7
2 business days
$15
Next business day
$30

5-7 business day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another delivery method.

Shipments will be processed the same day that the order is placed if credit card authorization is approved and it is received and authorized by noon EST.

Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.

Deliveries are made Monday through Friday (except holidays).

Express deliveries must have signature for release.

Gift certificates are shipped separately and should arrive within 5-7 business days. If you need to express ship a gift certificate, please contact Customer Service.

Taxes will be calculated once your shipping information is entered in checkout.