Nine West may collect and store two types of information: “personal information” and “automatic information.”
tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number and expiration date used for transactions, and any assigned password used to protect your privacy.
is information that we may collect automatically whenever you interact with this website or a Nine West mobile application, such as your IP address, the type of computer you use, the web browser you use, the web page that linked you to our site, and the way you navigated our website and the products you viewed. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this website or our mobile application, our web server may automatically recognize and collect this information. Automatic information also includes information generated by the use of “cookies” and “web beacons”. You may click here
We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.
Nine West collects data that you provide to us in the following ways: (i) on ninewest.com; (ii) by downloading and using the Nine West mobile application; (iii) through transactions, email registrations, participation in loyalty programs, sweepstakes, contests, quizzes and surveys, or online memberships; (iv) by communicating with our sales associates in our company-owned Nine West stores and outlets; (v) through phone, mail and fax interactions or paper registrations that you submit to Nine West; and (vi) from information collected about you by our affiliated brands and shared with Nine West. For information about Nine West’s affiliated brands, please click here
Nine West also collects data that we obtain from third parties. We occasionally obtain email addresses of active Nine West store customers who requested emails regarding fashion on other websites. Nine West also may obtain publicly accessible customer demographics and information about you from commercially available databases and sources.
Most browsers are initially set up to accept cookies but allow you to change your browser so that it will not automatically accept cookies. Various browsers have different ways to inform you when a cookie has been sent to you, limit the kinds of cookies that can be placed on your computer and let you delete cookies. Please refer to your browser instructions or help screen to learn more about these functions. Additionally, if you have a Flash player installed on your computer, flash cookies may be stored. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not necessarily remove Flash cookies. The latest versions of many browsers let you control or delete Flash cookies through the browser’s settings. If you use an older version of one of these browsers, upgrade to the most recent version, and set it to update automatically. However, if you delete or remove cookies, it is possible that some portions of the site may not function as intended.
“Web beacons”, also known as pixel tags, clear GIFs or single-pixel GIFs, or similar technologies are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter or message.
Nine West also uses third party internet analytics firms, such as Google Analytics, Adobe Analytics and others, to place cookies and pixel tags on your computer or browser when you visit our website or mobile applications. These third parties collect automatic information to track and analyze usage and volume statistical information regarding your visits to our website or our mobile applications, such as what you browsed and purchased, what web page linked you to our site and what traffic is driven by banner ads and e-mails. To learn more about Google Analytics and how to opt out of such services, please visit http://www.google.com/analytics/learn/privacy.html
. To learn more about Adobe Analytics and how to opt out, please visit http://www.adobe.com/privacy/analytics.html#1
We may also collect geolocation data based on your then current location, ncluding that of any mobile devices you may have used to access our website, to provide location-based services. We may also work with third party vendors to use wi-fi networks to analyze the physical traffic patterns of anonymous users of mobile phone or other devices near and in our stores as a means to measuring the effectiveness of our store displays or promotions.
Nine West may use the information it collects in order to:
- Confirm, process and fulfill sales transactions
- contact you about your order and respond to your inquiries
- update and maintain your information in our databases
- enable you to participate in our sweepstakes, contests and loyalty programs
- communicate with you via targeted postal pieces, phone messages, or personalized emails about products, offers and promotions that may be of interest to you
- enable marketing, testing and product recommendations
- maintain and improve the effectiveness and security of our website and business
- study traffic patterns and generally learn about the usage of the site
- improve the navigation, design and content of the website
- improve the effectiveness of our advertising and provide targeted online advertising
- personalize your online experience
We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here
We may use the services of third parties to collect and use anonymous information about your visits to , and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services on our website and the websites of others. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices
We may use geolocation information by automatically detecting the IP addresses of visitors on our website from international jurisdictions in order to customize their visit to our website and display international currency pricing. We may also ask users of our mobile application for consent to collect geolocation information so that we may suggest the location of nearby stores or products that may interest them.
Unfortunately, no data transmission over the Internet can be unconditionally guaranteed to be secure. Therefore, any information you transmit to us is sent at your own risk.
However, when you place an order online, we use encryption technology, such as Secure Socket Layer technology (“SSL”), to protect your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than Nine West.
In addition, when you create an online account on ninewest.com, you must select a personal password. As a member of Nine West’s website, you will be able to view, among other things, your account profile, contact preferences, order history and address book. We store this type of information so that you do not have to reenter it each time you make a purchase or visit the website. Should you decide to become a member of Nine West’s website, you will be asked to provide an accurate email address and create a password. In order to help protect your personal information, you should be careful about maintaining the secrecy of your password and any username associated with your account.
Nine West Holdings maintains a database of customer information collected by Nine West. The database is maintained and operated by third party service providers and also houses customer information collected by certain other affiliated brands owned by or licensed to Nine West Holdings. In addition to Nine West, these brands include Easy Spirit (licensed), Bandolino, Anne Klein and Kasper. When you establish or update your customer profile information with Nine West, whether through a purchase, registration or email sign-up at the Nine West website, at a Nine West store, or through a customer service representative, or in other communications you may have with Nine West, your name and address on the database will be shared with and updated for any of the brands on the shared database for which you have established a customer profile.
All of the information that Nine West collects may be shared with the Bandolino, Anne Klein and Kasper brands and with other affiliated brands of Nine West Holdings, Inc., including lonna & lilly, Napier, Judith Jack, Mootsies Tootsies, Gloria Vanderbilt, L.e.i. and Energie, among others.
We may disclose personal information about you to third parties who provide services to us. These third parties may use the information in connection with the services they provide to us, such as hosting our website, assisting us in fulfilling your transactions and customer service inquiries, and managing and updating your customer information, or to improve their services generally. We may also share your information with third parties to assist us in managing our sites, understanding and optimizing the performance and functionality of the site, or so they can market and advertise to you our products and services or others that they believe may be of interest to you.
We may also use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity. We also may match and use information collected from you at our website with information obtained collected from other sources or third parties.
From time to time, we may partner with one or more co-sponsor(s) to conduct a contest, sweepstakes or other promotional event. In those situations, each of the participating co-sponsor(s) and the websites of each participating co-sponsor(s) may collect or receive personal information from you and will have the right to use your personal information in accordance with their own respective privacy policies.
We may disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms and Conditions of Use
or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our website, or anyone else who could be harmed by such activities.
You may access and edit the information that you provide online by signing in at ninewest.com. Simply click on the "Sign In" link from the home page and enter your email address and password to access your information. You can request password help at any time by clicking on the "I don’t have/know my password?" link at which time ninewest.com will email your password to the associated email address. Currently, we do not provide online access to information that you provided to Nine West offline. But at any time you may request access to your information from our customer service representatives.
Yes. Nine West honors requests to unsubscribe
from receipt of emails, not only for promotional emails that Nine West sends, but also for emails about Nine West that we permit other companies to send to their own list of subscribers. Please note that you may continue to receive emails from Nine West until such requests become effective.
While this site is a general audience website we do not intentionally collect personally identifiable information from children under the age of thirteen (13). If we become aware that we have collected personally identifiable information from a user of the site who is under the age of thirteen (13), we will remove that child's personal information from our files.
” below) that will take you off the website. These links and banners may take you to sites of advertisers, sponsors and co-branding partners.
This ninewest.com website at present is hosted on servers located in the United States, although we reserve the right to host the website on servers located in other countries. By using this website, you consent to the personal information collected by us being transferred to, and being stored and handled in, countries (including the United States) that may be outside of your country of residence‚ and which may have different data protection rules than in your country of residence.
If you are a user under 18 years of age and reside in California, you may request and obtain removal of, content or information that you have posted on the website. You may send us any such requests by one of the methods noted below under “How do I contact Nine West?” We will review the request and respond promptly. You should be aware that a request to remove content or information posted by you on the website does not ensure or require complete or comprehensive removal of such content or information from our databases.
Write to us at:
1411 Broadway, 22nd Floor
New York, NY 10018
Email us at:
Call us by phone at:
1-800-999-1877 (between 9am – 10pm EST)