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Email
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Write to Us
Nine West
777 West Putnam Avenue
Greenwich, CT 06830
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By Phone
1-800-999-1877 (9AM - 10PM EST)
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For Press Inquiries
Customer Care
PROMOTION CODES
Before you use any promotion, be sure to check its terms and conditions for specific guidelines and restrictions.
Current promotional pricing and offers cannot be applied to a previous purchase. Free Shipping offers are valid on standard 5-7 business-day shipping for domestic orders placed at ninewest.com with a specified minimum purchase. These offers aren't available for shipments to AK and HI.
Domestic Shipping
  • Ninewest.com ships orders to all locations within the U.S.
  • We package and ship your order as soon as we receive credit card authorization and verification. Based on our warehouse location and your shipping address, we then determine the most efficient shipping carrier for your order. The carriers that may be used include the U.S. Postal Service (USPS) and FedEx.
  • Items ordered together may not always be shipped together. We won't charge you extra if your items are shipped separately.
  • Gift cards are shipped separately and should arrive within 5-7 business days. This option is free of charge. Expedited delivery options are subject to our normal rates and times. For immediate delivery, we recommend purchasing an e-Gift Card.
  • Deliveries are made Monday through Friday (except holidays).
  • We do not ship to P.O. Boxes, APO/FPO addresses.
Processing Times
Please note: once an order is submitted, we're immediately working to process and ship it. We're therefore unable to make any modifications or cancellations.
Orders placed after 12 p.m. ET, over the weekend or on holidays will be processed on the next business day.
Once we've shipped your order, you’ll receive an email with your tracking number. Please note that it may take up to 24 hours for your tracking information to become available in the FedEx system.
U.S. Shipping Options
  • 5-7 Business Days $5*
  • 3-5 Business Days $7
  • 2 Business Days $15
  • Next Business Day $30
Free standard shipping on all orders of $50 or more.
Standard Shipping is not available for Alaska and Hawaii.
*5-7 business-day deliveries often require the U.S. Postal Service (USPS) to make the final delivery. If USPS delivery isn't an option for you, please select another delivery method.
Domestic Order Status & Tracking
Once your order has been shipped, we’ll notify you via email. This email will include your tracking information and also allow you to check the status of your orderorder.
Return Policy
If you're not completely satisfied with your purchase, you can return any unworn or defective merchandise within 30 days for a full refund.
You may only return your ninewest.com purchase(s) by mail, provided the return is consistent with the return policy above. Returns will not be accepted at Nine West store locations.
We don't accept returns for Nine West products purchased at department stores, specialty stores or websites other than www.ninewest.com.
Returns after 30 days, and items marked FINAL SALE or AS IS will not be accepted.
Returns by Mail
It's easy. Simply pack and seal your return securely in the item's original packaging. Properly mark your packing slip with the item(s) being returned, indicating the reason for your return, and include it in your package.
If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information:
  • Name
  • Address
  • Order Number (if available)
  • Item(s) being returned and the reason why
You have two options for shipping your item(s) back to us:
1. Use the pre-paid SmartPost shipping label included in your package or generate a new label online. Drop off at any USPS or FedEx drop-off location and we'll deduct $7.50 from your refund for postage.
2. You can also ship the package to the address below using your preferred method. We recommend saving your tracking information and requesting delivery confirmation in the event your returned package is delayed or lost in transit.
  ECommerce Returns
  1245 Forest Parkway
  West Deptford, NJ 08066-1728
NOTE: the prepaid label can only be used when you're shipping within the U.S.
For international returns, please see our International section.
Exchanges
At this time, we're unable to automatically process exchanges. To exchange an item, simply return the item you don't want and place a new order on ninewest.com.
Refunds for eligible returns are applied according to the original form of payment and/or as outlined below*.
IF YOU PAID WITHWE WILL REFUND YOU WITH
Credit CardA refund for your return will be applied to the same card.
Gift Card OnlyA refund for your return will be issued in the form of an e-Gift Card via email.
Nine Loves Rewards PassIf your rewards pass hasn't expired, a new rewards pass will be reissued and emailed to you.
Gift Card and Credit Card CombinedThe refund will be split as follows: The original amount charged to your credit card will be refunded back to the same credit card. You'll receive an e-Gift Card via e-mail for the amount taken from your Gift Card.
Nine Loves Rewards Pass and Credit Card CombinedThe refund will split as follows: The original amount charged to your credit card will be refunded back to the same card and, if your rewards pass hasn't expired, you'll receive a new Nine Loves Rewards Pass via email.
PayPal®If you return your order to our return center, you'll receive a full refund back to your PayPal® account.
Amazon PayIf you return your order to our online return center, you'll receive a full refund back to the account/card on file with which you made your purchase with Amazon.
CheckCheck. Please allow six to eight weeks to receive your refund check.
Non Company issued gift card – Visa®, MasterCard®, American Express®If you're using a bank-issued gift card, please hold on to it until you’re certain that you won't be returning the item. Your refund can only be issued back to the gift card used to make the purchase.
*NOTE: Depending on your financial institution, it can take up to 14 days to receive your refund or credit back to the original form of purchase.
Price Adjustments
We will make a one-time price adjustment for merchandise purchased at full-price which has been marked down for the first time within 14 days from the original date of purchase.
Price adjustments can't be applied to special promotions.
Order Status
We no longer ship orders internationally, however if you have placed one with us before and are looking for the status of your order, you may do so by clicking the below link.
Track the Status of Your International Order
International Billing/USA Shipping
Currently, we're unable to process online orders with non-USA billing addresses. If you're shipping anywhere within the USA, please call us at 800-999-1877 (within the USA) or 512-233-5400 (outside the USA) to place your order via phone.
Promotions & Policies
International orders aren't eligible for:

Free Shipping
Gift Card purchases
Payment with Gift Cards
Price adjustments
Nine Loves Rewards Program
Returns & Exchanges


Returns
If for any reason you aren't satisfied with your purchase, please contact us at customer.care@ninewest.com and we'll provide you with further instructions on where returns should be shipped and the amount you'll be refunded. You'll receive a return authorization number from our Customer Care team, as well as return instructions. We'll accept returns of unworn, unwashed or defective merchandise within 45 days of purchase. Refund amounts for returned items will be credited to you by our worldwide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You'll be responsible for return shipping charges. Please note: We can't accept a return without a return authorization number.
Exchanges
We currently can't accept exchanges for internationally shipped orders. If you aren't happy with the size or style you received, simply follow the returns process above and place a new order for the item that you wish to receive.
Size Guide

Women

Girls

Babies

Nine West women's shoes size guide
Nine West women's shoes size guide
Nine West girls shoes size guide
Nine West girl's shoes size guide
Nine West babies shoes size guide
Nine West babies shoes size guide
need more help?
_______
Email
_______
Write to Us
Nine West
777 West Putnam Avenue
Greenwich, CT 06830
_______
By Phone
1-800-999-1877 (9AM - 10PM EST)
_______
For Press Inquiries
Shipping

Nine West is only able to ship within the Continental United States, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands or other territories, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses.

Please note (for US shipments only):
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.

If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.

When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears.

Shipping Options
5-7 business days
$5
3-5 business days
$7
2 business days
$15
Next business day
$30

5-7 business day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another delivery method.

Shipments will be processed the same day that the order is placed if credit card authorization is approved and it is received and authorized by noon EST.

Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.

Deliveries are made Monday through Friday (except holidays).

Express deliveries must have signature for release.

Gift certificates are shipped separately and should arrive within 5-7 business days. If you need to express ship a gift certificate, please contact Customer Service.

Taxes will be calculated once your shipping information is entered in checkout.
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