Nine West Privacy Policy
Last revised and effective as of March 13, 2017.

This website is a service of Nine West Holdings, Inc. for its Nine West brand (“Nine West”).

This Privacy Policy applies to information that may be collected by or on behalf of Nine West, such as in Nine West’s stores, online at, through Nine West mobile applications and to customer service representatives. Our Privacy Policy tells you the types of information we collect, how we use this information, and when we share it with third parties or our affiliated brands and affiliated companies.

The information on this website and our Privacy Policy are subject to change from time to time. We will post at the top of this Privacy Policy the date that modifications were last made, which should alert you to any changes since your last visit to the website. Any material changes to our Privacy Policy and practices will be reflected on this page. Please read and refer to this Privacy Policy from time to time so that you are aware of our current privacy practices. Your continued use of the website after the posted effective date constitutes your agreement to the then revised Privacy Policy. By doing business with Nine West and by accessing and using our website or by providing personal information online or at one of our store locations, you consent to the collection and use of this information by Nine West as described in this Privacy Policy.

What information does Nine West collect?
Nine West may collect and store two types of information: “personal information” and “automatic information.”

Personal information tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number and expiration date used for transactions, and any assigned password used to protect your privacy.

Automatic information is information that we may collect automatically whenever you interact with this website or a Nine West mobile application, such as your IP address, the type of computer you use, the web browser you use, the web page that linked you to our site, and the way you navigated our website and the products you viewed. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this website or our mobile application, our web server may automatically recognize and collect this information. Automatic information also includes information generated by the use of “cookies” and “web beacons”. You may click here to find out more about the use of cookies and web beacons.

We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information.
How does Nine West collect information?
Nine West collects data that you provide to us in the following ways: (i) on; (ii) by downloading and using the Nine West mobile application; (iii) through transactions, email registrations, participation in loyalty programs, sweepstakes, contests, quizzes and surveys, or online memberships; (iv) by communicating with our sales associates in our company-owned Nine West stores and outlets; (v) through phone, mail and fax interactions or paper registrations that you submit to Nine West; and (vi) from information collected about you by our affiliated brands and shared with Nine West. For information about Nine West’s affiliated brands, please click here.

NNine West also collects data that we obtain from third parties. We occasionally obtain email addresses of active Nine West store customers who requested emails regarding fashion on other websites. Nine West also may obtain publicly accessible customer demographics and information about you from commercially available databases and sources.

Nine West also collects automatic information through the use of cookies or pixel tags (also known as web beacons).
Use of Cookies and Web Beacons or Pixel Tags
A “cookie” is a small text file that is sent to your browser from a web server and stored on your computer’s hard drive. Among other things, cookies provide a means for us to keep track of your online patterns and preferences. By understanding which areas of the site you visit, cookies allow us to present information, products and services that are of personal interest and make our website more efficient. Some of the ways we may use cookies include enabling your log-in, identifying your shopping carts, tracking where you travel on our websites and what you look at and purchase, and for marketing testing and product recommendations.

Most browsers are initially set up to accept cookies but allow you to change your browser so that it will not automatically accept cookies. Various browsers have different ways to inform you when a cookie has been sent to you, limit the kinds of cookies that can be placed on your computer and let you delete cookies. Please refer to your browser instructions or help screen to learn more about these functions. Additionally, if you have a Flash player installed on your computer, flash cookies may be stored. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not necessarily remove Flash cookies. The latest versions of many browsers let you control or delete Flash cookies through the browser’s settings. If you use an older version of one of these browsers, upgrade to the most recent version, and set it to update automatically. However, if you delete or remove cookies, it is possible that some portions of the site may not function as intended.

“Web beacons”, also known as pixel tags, clear GIFs or single-pixel GIFs, or similar technologies are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter or message.

Nine West also uses third party internet analytics firms, such as Google Analytics, Adobe Analytics and others, to place cookies and pixel tags on your computer or browser when you visit our website or mobile applications. These third parties collect automatic information to track and analyze usage and volume statistical information regarding your visits to our website or our mobile applications, such as what you browsed and purchased, what web page linked you to our site and what traffic is driven by banner ads and e-mails. To learn more about Google Analytics and how to opt out of such services, please visit To learn more about Adobe Analytics and how to opt out, please visit

We may also collect geolocation data based on your then current location, ncluding that of any mobile devices you may have used to access our website, to provide location-based services. We may also work with third party vendors to use wi-fi networks to analyze the physical traffic patterns of anonymous users of mobile phone or other devices near and in our stores as a means to measuring the effectiveness of our store displays or promotions.
How does Nine West use this information?
    Nine West may use the information it collects in order to:
  • confirm, process and fulfill sales transactions
  • contact you about your order and respond to your inquiries
  • update and maintain your information in our databases
  • enable you to participate in our sweepstakes, contests and loyalty programs
  • communicate with you via targeted postal pieces, phone messages, or personalized emails about products, offers and promotions that may be of interest to you
  • enable marketing, testing and product recommendations
  • maintain and improve the effectiveness and security of our website and business
  • study traffic patterns and generally learn about the usage of the site
  • improve the navigation, design and content of the website
  • improve the effectiveness of our advertising and provide targeted online advertising
  • personalize your online experience

We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

We may use the services of third parties to collect and use anonymous information about your visits to, and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services on our website. Some of these third parties may also use cookies to collect and use anonymous information about your visits to and interactions on our website and other websites for analytical purposes and for delivering online display advertisements on other websites that are directed to products and services that are tailored to your interests. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at

We may use geolocation information by automatically detecting the IP addresses of visitors on our website from international jurisdictions in order to customize their visit to our website and display international currency pricing. We may also ask users of our mobile application for consent to collect geolocation information so that we may suggest the location of nearby stores or products that may interest them.
How does Nine West protect your information?
Unfortunately, no data transmission over the Internet can be unconditionally guaranteed to be secure. Therefore, any information you transmit to us is sent at your own risk.

However, when you place an order online, we use encryption technology, such as Secure Socket Layer technology (“SSL”), to protect your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than Nine West.

In addition, when you create an online account on, you must select a personal password. As a member of Nine West’s website, you will be able to view, among other things, your account profile, contact preferences, order history and address book. We store this type of information so that you do not have to reenter it each time you make a purchase or visit the website. Should you decide to become a member of Nine West’s website, you will be asked to provide an accurate email address and create a password. In order to help protect your personal information, you should be careful about maintaining the secrecy of your password and any username associated with your account.
Does Nine West disclose your information to others?
Nine West Holdings maintains a database of customer information collected by Nine West. The database is maintained and operated by third party service providers and also houses customer information collected by certain other affiliated brands owned by or licensed to Nine West Holdings. In addition to Nine West, these brands include Easy Spirit (licensed), Bandolino, Anne Klein and Kasper. When you establish or update your customer profile information with Nine West, whether through a purchase, registration or email sign-up at the Nine West website, at a Nine West store, or through a customer service representative, or in other communications you may have with Nine West, your name and address on the database will be shared with and updated for any of the brands on the shared database for which you have established a customer profile.

All of the information that Nine West collects may be shared with the Bandolino, Anne Klein and Kasper brands and with other affiliated brands of Nine West Holdings, Inc., including lonna & lilly, Napier, Judith Jack, Mootsies Tootsies, Gloria Vanderbilt, L.e.i. and Energie, among others.

We may disclose personal information about you to third parties who provide services to us. These third parties may use the information in connection with the services they provide to us, such as hosting our website, assisting us in fulfilling your transactions and customer service inquiries, and managing and updating your customer information, or to improve their services generally. We may also share your information with third parties to assist us in managing our sites, understanding and optimizing the performance and functionality of the site, or so they can market and advertise to you our products and services or others that they believe may be of interest to you.

We may share your information (such as your name, email address, mailing address and transactional history with us) with third parties by participating or joining a shared membership or cooperative database. In such a case, other third party members in the membership or cooperative database may use your information to market and promote their products and services to you. If you prefer not to have your personal information shared with these cooperative or membership databases for their own marketing purposes, please contact us as indicated in this Privacy Policy below under the heading "“How do I contact Nine West?”".

We may also use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity. We also may match and use information collected from you at our website with information obtained collected from other sources or third parties.

From time to time, we may partner with one or more co-sponsor(s) to conduct a contest, sweepstakes or other promotional event. In those situations, each of the participating co-sponsor(s) and the websites of each participating co-sponsor(s) may collect or receive personal information from you and will have the right to use your personal information in accordance with their own respective privacy policies.

We may disclose personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms and condition of useTerms and condition of use. or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our website, or anyone else who could be harmed by such activities.

We may also disclose personal information when we reasonably believe that the law requires it. We might sell or buy subsidiaries, or business units. In such transactions, personally identifiable information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy policy unless subsequent consent otherwise has been obtained from you. Also, in the event that assets of Nine West are sold, personal information collected through this website or other means may be one of the transferred assets. Accordingly, we reserve the right to assign our rights and duties under this Privacy Policy to any third party at any time without notice to you, and such assignment rights shall include the ability to make an assignment in connection with any sale, merger, acquisition, divestiture or liquidation of all or part of our business or assets related to the website, all or substantially all of our other business or assets, or as part of any reorganization or restructuring of our business or assets.
How can you access your information?
You may access and edit the information that you provide online by signing in at Simply click on the "Sign In" link from the home page and enter your email address and password to access your information. You can request password help at any time by clicking on the "I don’t have/know my password?" link at which time will email your password to the associated email address. Currently, we do not provide online access to information that you provided to Nine West offline. But at any time you may request access to your information from our customer service representatives.
Can I unsubscribe?
Yes. Nine West honors requests to unsubscribe from receipt of emails, not only for promotional emails that Nine West sends, but also for emails about Nine West that we permit other companies to send to their own list of subscribers. Please note that you may continue to receive emails from Nine West until such requests become effective.
What are my choices to opt out of tracking features?
We do not currently respond to signals we may receive from web browsers or other mechanisms asking that our website or related properties not track you and your behavior on our website and such properties. Please review this Privacy Policy for more information about ways to disable or opt out of certain cookies. You may also contact us as indicated in this Privacy Policy under the heading "“How do I contact Nine West?”".
How does Nine West protect a child’s privacy?
While this site is a general audience website we do not intentionally collect personally identifiable information from children under the age of thirteen (13). If we become aware that we have collected personally identifiable information from a user of the site who is under the age of thirteen (13), we will remove that child's personal information from our files.
Does have links to other web sites?
While you are using this website, you may be linked or directed to other third party sites outside of the website that are beyond our control. Each of these third parties may have a privacy policy different from ours. For example, you might click on a link or banner ad or place orders for delivery outside the United States (see “International” below) that will take you off the website. These links and banners may take you to sites of advertisers, sponsors and co-branding partners.

Please review the privacy policies of these sites. We are not responsible for any actions or policies of such third parties. For more information, please read our Terms of Use and Conditions of ServiceTerms of Use and Conditions of Service.
You may also seek to place an order on our site for shipment to a country outside the United States. When you click on our international shipping menu, select another country and indicate you would like to have an order shipped to that country, you will be redirected to a checkout page hosted by a third party (Borderfree, Inc.) with whom we have partnered to process and fulfill such orders internationally. Borderfree will present you with its terms and conditions and process your personal information under its own privacy policy. Once you place your order, you will be prompted to confirm whether you would like to receive marketing and other communications from Nine West. If you agree that Borderfree may share your data with Nine West, we will handle and use your information to supply you with such communications and as otherwise allowed in this Privacy Policy.

This website at present is hosted on servers located in the United States, although we reserve the right to host the website on servers located in other countries. By using this website, you consent to the personal information collected by us being transferred to, and being stored and handled in, countries (including the United States) that may be outside of your country of residence‚ and which may have different data protection rules than in your country of residence.
Additional Notices to California Residents
Information on Marketing Disclosures
Nine West customers living in the State of California may request and obtain once a year, free of charge, information regarding our disclosure of personal information to third parties for their direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information shared and the names and addresses of those third parties with which we shared your information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please contact us using the contact information indicated below in this Privacy Policy.
Content Removal Requests for Users Under 18 Years Old
If you are a user under 18 years of age and reside in California, you may request and obtain removal of, content or information that you have posted on the website. You may send us any such requests by one of the methods noted below under “How do I contact Nine West?” We will review the request and respond promptly. You should be aware that a request to remove content or information posted by you on the website does not ensure or require complete or comprehensive removal of such content or information from our databases.
How do I contact Nine West?
We welcome your comments regarding this Privacy Policy. Please send any concerns to:

Write to us at: Nine West Customer Relations - Privacy Policy
1411 Broadway, 22nd Floor
New York, New York 10018

Email us at:

Call us by phone at:
1-800-999-1877 (between 9am – 10pm EST)

Nine West is only able to ship within the Continental United States, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands or other territories, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses.

Please note (for US shipments only):
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.

If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.

When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears.

Shipping Options
5-7 business days
3-5 business days
2 business days
Next business day

5-7 business day delivery often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another delivery method.

Shipments will be processed the same day that the order is placed if credit card authorization is approved and it is received and authorized by noon EST.

Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.

Deliveries are made Monday through Friday (except holidays).

Express deliveries must have signature for release.

Gift certificates are shipped separately and should arrive within 5-7 business days. If you need to express ship a gift certificate, please contact Customer Service.

Taxes will be calculated once your shipping information is entered in checkout.
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