ORDERING & PAYMENT
Before you use any promotion, be sure to check its terms and conditions for specific guidelines and restrictions.
SHIPPING & TRACKING
- Ninewest.com ships orders to all locations within the U.S.
- We package and ship your order as soon as we receive credit card authorization and verification. Based on our warehouse location and your shipping address, we then determine the most efficient shipping carrier for your order. The carriers that may be used include the U.S. Postal Service (USPS) and UPS.
- Items ordered together may not always be shipped together. We won't charge you extra if your items are shipped separately.
- Deliveries are made Monday through Friday (except holidays).
Please note: once an order is submitted, we're immediately working to process and ship it. We're therefore unable to make any modifications or cancellations after 1 hours have passed.
Orders placed after 12 p.m. ET, over the weekend or on holidays will be processed on the next business day.
Once we've shipped your order, you’ll receive an email with your tracking number. Please note that it may take up to 24 hours for your tracking information to become available in the UPS system.
U.S. SHIPPING OPTIONS
- 5-7 Business Days $5*
- 3-5 Business Days $7
- 2 Business Days $15
- Next Business Day $30
*5-7 business-day deliveries often require the U.S. Postal Service (USPS) to make the final delivery. If USPS delivery isn't an option for you, please select another delivery method.
DOMESTIC ORDER STATUS & TRACKING
Once your order has been shipped, we’ll notify you via email. This email will include your tracking information and also allow you to check the status of YOUR ORDER
RETURNS & EXCHANGES
If you're not completely satisfied with your purchase, you can return any unworn or defective merchandise within 30 days for a full refund.
You may only return your ninewest.com purchase(s) by mail, provided the return is consistent with the return policy above. Returns will not be accepted at Nine West store locations.
We don't accept returns for Nine West products purchased at department stores, specialty stores or websites other than www.ninewest.com.
Returns after 30 days, and items marked FINAL SALE or AS IS will not be accepted.
RETURNS BY MAIL
It's easy. Simply pack and seal your return securely in the item's original packaging. Properly mark your packing slip with the item(s) being returned, indicating the reason for your return, and include it in your package.
If you don't have your packing slip, you can insert a copy of your order confirmation email or provide us with the following information:
- Order Number (if available)
- Item(s) being returned and the reason why
You have two options for shipping your item(s) back to us:
1. Use the pre-paid shipping label included in your package or request a new one from customer service. A $6.95 restocking fee will be deducted from your refund.
2. You can also ship the package to the address below using your preferred method. We recommend saving your tracking information and requesting delivery confirmation in the event your returned package is delayed or lost in transit.
Nine West Returns
c/o DMG Fulfillment
1248 South River Rd
1248 South River Rd
Cranbury, NJ 08512
NOTE: the prepaid label can only be used when you're shipping within the U.S.
At this time, we're unable to automatically process exchanges. To exchange an item, simply return the item you don't want and place a new order on ninewest.com.
REFUNDS & CREDITS
Refunds for eligible returns are applied according to the original form of payment and/or as outlined below*.
|IF YOU PAID WITH||WE WILL REFUND YOU WITH|
|Credit Card||A refund for your return will be applied to the same card.|
|Nine Loves Rewards Pass||If your rewards pass hasn't expired, please contact customer service with your voucher/pass number and a new gift card will be generated for you.|
|Gift Card and Credit Card Combined||The refund will be split as follows: The original amount charged to your credit card will be refunded back to the same credit card. You'll receive an e-Gift Card via e-mail for the amount taken from your Gift Card.|
|PayPal®||If you return your order to our return center, you'll receive a full refund back to your PayPal® account.|
|Non Company issued gift card – Visa®, MasterCard®, American Express®||If you're using a bank-issued gift card, please hold on to it until you’re certain that you won't be returning the item. Your refund can only be issued back to the gift card used to make the purchase.|
*NOTE: Depending on your financial institution, it can take up to 14 days to receive your refund or credit back to the original form of purchase.
SIZE & FIT GUIDE